Terms of service

Last updated: 29 September 2026

Hello, and thanks for visiting Scribble Snacks! These terms explain how buying from us and using scribblesnacks.com works. We've kept them as short and plain as we can. Please read them before you order.

1. Who we are

Scribble Snacks is run by Ben Palmer, a sole trader in Western Australia, Australia (ABN 61 761 967 547). "We", "us" and "our" mean Scribble Snacks. "You" means the person using our website or placing an order.

Our online store runs on Shopify. You can reach us at contact@scribblesnacks.com.

2. Your consumer rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms, or in any of our other policies, excludes, restricts or changes those rights, or any rights you have under the consumer laws of the country you live in that can't be excluded. If anything in these terms seems to say otherwise, your legal rights win.

On top of your legal rights, our 60-Day Snack Promise covers orders that arrive faulty, damaged or not what you ordered.

3. Using our website

You can browse our site for personal, non-commercial use. Please don't:

  • use the site for anything unlawful, or to harass, abuse or mislead anyone;
  • try to break, overload or get around the site's security, or upload viruses or harmful code;
  • scrape, copy or resell our content or products in bulk without our written permission;
  • place orders using someone else's payment details or false information.

We may suspend access or cancel orders connected with these kinds of misuse. If we cancel an order you've paid for, we'll refund you in full.

4. Orders

To place an order you need to be 18 or older, or have a parent or guardian's permission and supervision.

When you place an order, we'll email you a confirmation. Your order is accepted, and a contract is formed, when we send your order confirmation email.

We may need to cancel an order, for example if an item is out of stock with our supplier, we can't deliver to your address, or we reasonably suspect fraud. If that happens we'll tell you and refund you in full for anything we can't send.

We sometimes limit quantities per order to keep stock fair for everyone. We'll show any limit before you check out.

5. Prices, pricing errors and payment

  • Prices are set in Australian dollars (AUD). If you shop from overseas, prices may be shown and charged in your local currency at checkout. If your card or bank converts the amount into another currency, they may charge a conversion fee.
  • We're not registered for GST, so our prices don't include GST.
  • Shipping is free to the countries offered at checkout.
  • For orders delivered outside Australia, any customs duties, import taxes or fees charged by your country aren't included and are your responsibility, as set out in our Shipping Policy.
  • We accept payment through Shopify Payments (including major cards, and any wallets shown at checkout), Shop Pay and PayPal. Payment is taken when you place your order. We never see or store your full card number.

We work hard to get prices right, but mistakes can happen. If we find that an item was listed at an obviously wrong price, we'll contact you before we send it and you can choose to pay the correct price or cancel for a full refund. We won't charge you more than the price you agreed to without your say-so.

Discount codes and promotions have their own conditions, which we'll show with the offer. Codes can't be swapped for cash.

6. Delivery

Most orders are sent directly from our suppliers' warehouses, mostly in China. Processing takes 1-3 business days, then delivery takes about 10-18 business days for most items and 25-40 business days for bulky items such as giant plush and cushions. These are estimates, not guarantees. Our Shipping Policy has the details.

Items in one order may arrive in separate parcels. Please make sure your delivery address is complete and correct. If a parcel goes missing, contact us and we'll look into it and put it right, as set out in our Refund Policy.

7. Returns and refunds

Returns and refunds are covered by our Refund Policy, which includes our 60-Day Snack Promise. It works alongside, and never replaces, your rights under the Australian Consumer Law and the consumer laws of your country.

8. Product information, safety and age guidance

We try to describe and photograph every product accurately. Colours can look a little different on different screens, and sizes are approximate, so please check the measurements on each product page.

Not food. Our products look like snacks but they're not edible. They're for playing, cuddling, writing and decorating, not eating. Please keep them out of mouths.

Age guidance. Each product page shows the age guidance for that item where it applies. As a general guide:

  • Items with small parts (such as erasers, charms, clips, keyrings, magnets and stationery sets) are not suitable for children under 3 because they could be a choking hazard.
  • Plush toys are suitable for ages 3 and up unless the product page says otherwise.
  • Items with sharp edges or points (such as enamel pins, cutlery sets and cookie cutters) are intended for older children with adult supervision, or for adults.

Using our products. Please use products for their intended purpose and follow the instructions and warnings on the product page and packaging. Keep packaging and plastic bags away from small children. Check items from time to time for wear and tear, and stop using anything that's damaged.

Plush care. Surface clean with a damp cloth and mild soap, and air dry. Don't tumble dry or iron, unless the product page says otherwise.

If you have a safety question or concern about a product, please email contact@scribblesnacks.com before using it. We'll be glad to help.

9. Our liability

We're responsible for our products and for meeting the consumer guarantees. We're also responsible for loss or damage that is a reasonably foreseeable result of our breach of these terms or our negligence.

To the extent the law allows, and always subject to section 2:

  • we're not responsible for loss or damage that wasn't reasonably foreseeable when you placed your order;
  • we're not responsible for loss or damage caused by using a product in an abnormal way or against its instructions or warnings, or by something outside our reasonable control;
  • we don't promise that our website will always be available or free of errors, and we're not responsible for the content of other websites we link to.

Nothing in this section limits liability that can't legally be limited, such as liability under the consumer guarantees or for death or personal injury caused by our negligence.

10. Intellectual property

The Scribble Snacks name, logo, characters, illustrations, photos, product descriptions and other website content belong to us or our licensors. You're welcome to share links to our site and our social posts, but please don't copy, reproduce or use our content commercially without our written permission.

11. Reviews, photos and other content you share

We love hearing from you! When you leave a review (for example on Trustpilot), send us photos, tag us on social media or send us feedback:

  • please be honest and only review products you've actually bought or used;
  • don't post anything unlawful, offensive, misleading, or that infringes someone else's rights or shares their personal information;
  • you keep ownership of your content, but you give us a free, non-exclusive, worldwide licence to show it on our website, emails and social media, with credit to you where practical. If you'd like us to stop using something you've shared, email us and we'll remove it from our own channels within a reasonable time.

We won't edit genuine reviews to change their meaning, and we won't hide genuine negative reviews. We may remove content that breaks these rules or the review platform's rules. If we ever offer something in exchange for a review, we'll offer it whether the review is positive or negative, and we'll make clear that the review was incentivised.

12. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information.

13. Changes to these terms

We may update these terms from time to time, for example when the law or our services change. We'll post the new version on this page with a new "last updated" date. The terms that apply to your order are the ones shown when you placed it.

14. Governing law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. The courts of Western Australia, and courts that can hear appeals from them, can hear disputes about these terms. If you live outside Australia, you also keep any protections given to you by the laws of your country that can't be excluded by agreement.

If any part of these terms is found to be invalid or unenforceable, the rest still applies.

15. Contact us

Questions, problems or product safety concerns? We're here to help.

  • Email: contact@scribblesnacks.com
  • Live chat: bottom right of every page
  • Business: Ben Palmer trading as Scribble Snacks, ABN 61 761 967 547, Western Australia, Australia