Refund policy

Our 60-Day Snack Promise

If your order arrives faulty, damaged or not what you ordered, tell us within 60 days of it arriving and we'll send a replacement or give you a refund, whichever you prefer. Just email contact@scribblesnacks.com with your order number and a photo of the problem.

Faulty, damaged or wrong items

Please check your order when it arrives. If something's wrong, contact us straight away with your order number and a photo or short video showing the problem. We'll let you know if we need the item back. If we do, we'll explain how to return it and we'll cover the return postage. Approved refunds go back to your original payment method within 10 working days. If more than 15 working days have passed since we approved your refund and it hasn't arrived, please contact us.

Missing or lost parcels

If your tracking hasn't moved for a while, or your order hasn't arrived within the delivery window shown on our Shipping Policy, contact us and we'll look into it with the carrier and put it right.

Change of mind

We don't offer refunds or returns for change of mind, including if you pick the wrong size or colour, so please check the size and details before ordering. This doesn't affect anything covered by the 60-Day Snack Promise or your legal rights.

EU and UK 14-day cooling-off period

If your order is delivered to the European Union or the United Kingdom, you can cancel it for any reason within 14 days of receiving it, including sale items. Just email us within those 14 days to let us know, then send the item back within 14 days of telling us. Please return it in the condition you received it; you may be responsible for any loss in value caused by handling it more than you'd need to in a shop. Contact us first and we'll tell you where to send it. Return postage for change-of-mind returns is paid by you. Once we receive the item (or proof you've sent it), we'll refund you within 14 days to your original payment method.

Items we can't take back for change of mind

Gift cards, personalised or custom-made items, and sale items can't be returned for change of mind. They're still covered if they arrive faulty, damaged or wrong. For orders delivered to the EU or UK, sale items can still be returned within the 14-day cooling-off period above.

Your legal rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country.

Questions? Email contact@scribblesnacks.com and we'll help.