60-Day Snack Promise

Faulty, damaged or not what you ordered? Tell us within 60 days of it arriving and we'll replace it or refund it, whichever you prefer. 💛

1. 📸Snap itA photo or short video of the problem.
2. 💌Send itEmail contact@scribblesnacks.com with your order number.
3. 🎁SortedA replacement or a refund, your pick. If we need it back, we pay the return postage.

What's covered

• ✅ Arrived faulty or broken
• ✅ Damaged on the way
• ✅ Wrong item, size or colour sent
• ✅ Lost parcel or stuck tracking: we chase the carrier and put it right

Good to know

• 💸 Approved refunds go back to your original payment method within 10 working days.
• 🙅 No change-of-mind returns, so please check sizes before ordering. Orders delivered to the EU or UK keep a 14-day cooling-off period.
• 🇦🇺 Your rights under the Australian Consumer Law (and your own country's consumer laws) always apply.

The full details are in our refund policy. Questions? Say hello, real people reply within 12-24 hours.